Terms & Conditions
Our bulk purchases start at 100 units. We recommend trying out samples before any bulk purchase if you are unfamiliar with any product, as we cannot accept return of shipped goods.
In compliance with the Distance Selling Regulations 2000, refunds are given if an order is cancelled within 7 days. Refunds will be provided within 30 days. However, an order cancelled after dispatch will incur a 10% surcharge.
Images and information on this website are owned by Blue Libellule and are protected by copyright laws and may not be reproduced in whole or part without prior written permission.
Submission of incorrect information resulting in non-delivery will incur a re-delivery charge.
Your privacy is of utmost importance to us. While our website is able to track visitors, it is used for statistical purposes only. We do not place cookies on your computer nor do we track your visits to other websites. Neither your email address nor any information you share with us will ever be shared with a third party. Your personal information is safe with us.
Please advise us within 24 hours should you receive any damaged goods and an immediate investigation will be launched. You will be notified as soon as possible, of the outcome of the investigation.
Delivery is carried out by mail or other couriers and has to be signed for by the customer. In the event of the customer being unavailable for delivery, the package(s) will be returned to the local depot for collection within 7 working days. A re-delivery after this period will incur a charge. International customers should be aware that import duties/taxes may be issued by the governing body.
Our handmade and natural products are formulated to be gentle and moisturizing. We, however, recommend a patch test.
Online orders are process though through PayPal with a credit card. We accept international money order product will ship when payment clear. Usually within 7 days. Please note that we cannot accept cheque payments.
All of our prices are displayed in Canadian dollars. We reserve the right to make price changes without prior notice but will not increase the price of ordered goods which are awaiting delivery. We DO CHARGE TAXES For Canadian customers. No taxes charged for international clients. and there is NO MINIMUM ORDER.
Neither petroleum products , nor mineral oil, nor optical brighteners, nor phosphates, nor chlorine, nor NTA or EDTA, nor ammonia, nor aromatic hydrocarbons, nor formaldehyde, nor kerosene, nor NPE’s, nor ethyl cellosolve, nor masking agents, nor fillers, nor sulfates are ever used in the production of Blue Libellule soaps and such including cream, lotions and any other products.
Because natural preservatives are used It is recommended all products be used within 3 months of opening to ensure freshness and stability.
We will happily discuss wholesale and trade enquiries from retailers.
We are also happy to undertake special projects, and design products specifically for your business, including special labeling requirements.
We will not be held responsible for the misuse of our products. All ingredients used in a particular product are listed on our website and products. Please contact us if you are concerned about a particular ingredient/product.
RETURN OF GOODS:
We cannot accept any returns on soaps or bath and body products for sanitary reasons.
Our shipping rates are automatically calculated depending on the weight and destination.
We reserve the right to change our terms and conditions. Placing an order with us constitutes your acceptance of our terms and conditions.
The Blue libellule Team